Restaurants, thou shalt heed these tips

"It's a great time to be a restaurant customer," says Larry Huber, co-owner of Clean Plate Club, which operates six restaurants (including Pete Miller's and Davis Street Fishmarket) in Chicago's suburbs. "It's no longer business as usual. We're zeroing in on customer service, and I see operators all headed in the same direction."

Phil Vettel

March 5, 2009